You'll need to create an osTicket account to be able to open new tickets. 

Your osTicket account is NOT the same as your TheTVDB account. You will need to create a new account the first time you use osTicket.

To create a new account: 

1. From the support homepage, select Sign in from the upper righthand corner.
2. In the box on the left, select Create an account.
3. Enter your information, and select Register.
4. Confirm your email by clicking the link in the email that was sent to the email address you entered. Please check your spam, as the email may end up there.
5. Once confirmed, you'll be able to open your first ticket.